As per your confirmation and payment of your reservation, you hereby agree to the following terms and conditions to be allowed access to the Property for an overnight stay:
-Our Cancellation Policy is tiered as outlined here below as per the closer to your date of check in that you cancel;
-If your plans change after your reservation is confirmed, cancellation notice is required 60 days in advance of your arrival date for a full refund of your deposit minus a $35 cancellation fee.
-If you cancel your reservation 21 days or more prior to arrival date, 50% of your deposit will be refunded.
-If you cancel your reservation 21 days or less prior to arrival date, there will be no deposit refund
-And if you cancel 7 days or less, you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full on the 7th day prior to your stay as per our reservation policy.
-We do however reserve the right, as a courtesy to you, to put your room back on the market and if we can re-rent the room for any, or all nights, you will be reimbursed in full for those nights minus the $35 cancellation fee.
-For any unforeseen act of God or any government mandate that prohibits Domaine Chardonnay to rent all of our independent guest suites during the time period of your stay, your deposit will either be refunded in full or a gift certificate will be issued upon both parties’ consent to use at any later date you choose based upon availability.
-The cancellation fee also applies to changes in your arrival/departure date which result in a shorter stay. No refunds are provided for late arrivals or early departures.
-We do not require a security deposit hold on your credit card to book your reservation. But in the rare event you or your party cause damage to our property, furniture, linens and towels, or excessive cleaning is needed, you will be presented with the list and cost of the damages and you agree to allow us to charge your credit card for such items.
-If we receive any complaint from another guest as to a disturbance caused by another guest, or for any drunk and disorderly conduct observed by Management, we will ask that guest/s to immediately cease the disturbance. If the situation is not immediately remediated, we will ask the guest to leave the property or if necessary call the police to have them removed. Any costs incurred to Property by the sheriff or County of Riverside for guest’s misconduct will be billed directly to the offending guest.
-In the rare event a guest is asked to leave the property for gross misconduct before their overnight stay/s are completed, their reservation will be immediately terminated and they will not be refunded any portion of their stay left uncompleted, and will be charged for any damages caused by them to our property, or financially to our business.
-We ask all guests to adhere to our County’s noise ordinance and to be considerate and respectful of other guests on the property at all times. We reserve the right to refuse service to anyone not adhering, or not willing to adhere, or for past infractions to our policies and guidelines, to ensure the peace and enjoyment for our other guests and the safety of all guests, staff and owners.
-Our credit card processing is secured and encrypted by Authorize.net and is PCI compliant..
Any other questions, don’t hesitate to email us at [email protected], or call us direct at (951) 383-8989.
