If your plans change after your reservation is confirmed, cancellation notice is required 60 days in advance of your arrival date for a full refund of your deposit minus a $35 cancellation fee.
If you cancel your reservation 21 days or more prior to arrival date, 50% of your deposit will be refunded.
If you cancel your reservation 21 days or less prior to arrival date, there will be no deposit refund and if you cancel 7 days or less, you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full, unless the room(s) re-book. If rooms do re-book, you will be refunded the difference, minus a $35 administrative cancellation fee.
For any unforeseen act of God or any government mandate that prohibits Domaine Chardonnay to rent all of our independent guest suites during the time period of your stay, your deposit will either be refunded in full or a gift certificate will be issued upon both parties’ consent to use at any later date you choose based upon availability.
The cancellation fee also applies to changes in your arrival/departure date which result in a shorter stay. No refunds are provided for late arrivals or early departures.
If you would like to postpone your stay, just call us to help you change your date. Our cancellation policy also applies to postponements as the closer to your original booking you postpone, the harder it is for us to fill your original reservation. If a postponement or cancellation is necessary due to any government mandate, we will make exceptions to our policies as we deem appropriate for the situation.
We reserve the right to reserve service to anyone who does not adhere to our property rules. In the rare event a guest is asked to leave the property for misconduct before their overnight stay/s are completed, they will be refunded in full minus any damages caused by them.
Any other questions, don’t hesitate to email us at email@example.com, or call us direct at (951) 383-8989.