Refund & Cancellation Policy

Our Cancellation Policy is tiered, and outlined here below, as per the closer to your date of check in that you cancel. But if we can re-rent the room for any, or all nights, you will be reimbursed in full for those nights minus the $35 cancellation fee:

-If your plans change after your reservation is confirmed, cancellation notice is required 60 days in advance of your arrival date for a full refund of your deposit minus a $35 cancellation fee.

-If you cancel your reservation 21 days or more prior to arrival date, 50% of your deposit will be refunded.

-If you cancel your reservation 21 days or less prior to arrival date, there will be no deposit refund and if you cancel 7 days or less, you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full, unless the room(s) rebook. If rooms do rebook, you will be refunded the difference, minus a $35 cancellation fee.

For any unforeseen act of God or any government mandate that prohibits Domaine Chardonnay to rent all of our independent guest suites during the time period of your stay, your deposit will either be refunded in full or a gift certificate will be issued upon both parties’ consent to use at any later date you choose based upon availability.

-The cancellation fee also applies to changes in your arrival/departure date which result in a shorter stay. No refunds are provided for late arrivals or early departures.

-We do not require a security deposit hold on your credit card to book your reservation. But in the rare event you or your party cause damage to our property, furniture, linens and towels, or excessive cleaning is needed, you will be presented with the list and cost of the damages and you agree to allow us to charge your credit card for such items.

-In the rare event a guest is asked to leave the property for gross misconduct before their overnight stay/s are completed, they will be refunded in full for the portion of their stay left uncompleted, minus any damages caused by them to our property.

Any other questions, don’t hesitate to email us at info@domainechardonnay.com, or call us direct at (951) 383-8989.